Director of TechOps
Hauppauge, NY
Full Time
Experienced
Introduction
Are you passionate about the intersection of technology and customer satisfaction? Do you thrive on learning and delivering high-quality IT services? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Direct of TechOps to join our team.
Why Choose Us?
IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
Are you passionate about the intersection of technology and customer satisfaction? Do you thrive on learning and delivering high-quality IT services? If so, we’ve got an exciting opportunity for you. We are IVIONICS, a growing technology organization in search of a talented Direct of TechOps to join our team.
Why Choose Us?
- Career Advancement. We’re not just offering a job; we’re offering a career. Join us, and you’ll have opportunities to advance yourself in the constantly growing technology sector.
- A Flourishing Work Environment. At IVIONICS, we believe in fostering a positive workplace culture. We value collaboration, professional growth, and relationship-building both in/out of the office.
- Client-Centric Focus. Collaborate directly with clients to understand their needs, providing tailored solutions and becoming a trusted advisor.
- Work-Life Balance. We understand that your personal life is important. We offer flexible scheduling options to ensure you can manage your professional and personal life effectively.
- Professional Development. If you’re willing to invest, then so are we. At IVIONICS, you’ll have access to ongoing training and development resources to continue enhancing your skills.
- Competitive Compensation. We recognize your hard work and want to reward you for it. In addition to a competitive salary, all employees are eligible for a comprehensive suite of additional benefits including medical/dental/vision, retirement plans, paid time off, and more.
- Develop and implement strategic plans to optimize technical operations and service delivery
- Align technology operations with business objectives and growth strategies
- Drive continuous improvement initiatives to enhance operational efficiency and effectiveness
- Lead, mentor and manage the managed services team
- Foster a culture of collaboration, innovation, and accountability
- Identify skills gaps and training needs, and develop training programs to enhance team capabilities
- Conduct performance reviews, set objectives, document accomplishments, and provide regular feedback and career paths to team members
- Oversee the delivery of managed services to clients, ensuring high levels of service quality, reliability, timeliness, and customer satisfaction
- Monitor and analyze service performance metrics, and implement corrective action (as necessary)
- Maintain service level agreements (SLAs) with clients, to ensure compliance with contractual obligations
- Coordinate with team to ensure optimal allocation of resources
- Monitor resource utilization, capacity, and availability
- Collaborate with sales to understand client requirements, objectives and pain-points to develop customized solutions/proposals
- Assist in designing solutions to meet clients needs, business goals, technical requirements and budgetary constraints
- Lead and oversee the solutions team in planning, executing, monitoring, and closing projects
- Define project scope, objectives, deliverables, milestones, and timelines
- Monitor project progress, identify risks and issues
- Oversee and manage the network operations team, ensuring continuous monitoring, patching, and deployment of client’s agreed-upon services
- Assist with the development of annual budget for technical operations, including equipment, operating expenses and resource allocation
- Monitor and analyze financial performance against budget, and implement cost optimization strategies to achieve financial targets
- Collaborate with key stakeholders to align technical operations with customer success strategies
- Communicate effectively with clients, partners, and stakeholders to address inquiries, resolve issues, and build relationships
- Present technical updates and performance metrics to key stakeholders
- Perform other tasks as assigned
- Bachelor’s degree or equivalent experience in business management in IT industry is preferred
- Business-minded individual with excellent communication skills
- Strong analysis and problem-solving skills
- Excellent attention to detail and time-management skills
- 7-10 years’ experience in management experience
- Ability to interact effectively with all levels of management within the company
IVIONICS is committed to being an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
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